I led the service on a morning that felt strangely unsettled, the kind of light that doesn’t quite commit to being day. A thin mist clung to the chapel windows, and people arrived in small, hesitant clusters, their footsteps softened by the damp air. Grief has a way of
The funeral world has shifted a great deal in the eighteen years I’ve been part of it. Large organisations now run much of the industry, and everything moves according to systems, workflows, and algorithms. It’s efficient, certainly, but sometimes it feels as though the human part has been
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